Terms of service

Who we are

Convenient Services LLC is a limited liability company registered in Washington State (UBI 606 136 209), operating from Pasco, WA. Contact: convenient.services.io@gmail.com.

What this page covers

These terms govern use of this website and the general shape of our engagements. Any engagement we actually take on is governed by a signed Master Services Agreement and a Statement of Work. Where this page and a signed agreement disagree, the signed agreement controls.

How engagements work

• Work begins from a written Statement of Work that lists deliverables, timeline, fees, and explicit exclusions.
• Fixed-fee projects are invoiced 50% before work begins and 50% on acceptance. The deposit is earned on commencement.
• Retainers are billed monthly in advance, carry a stated minimum term, and require 30 days written notice to end.
• Media management fees are billed in arrears against platform-reported spend.
• Deliverables are deemed accepted if no written response is received within two business days of submission for approval.

Ad spend

Advertising spend is never ours. Clients pay advertising platforms directly on their own payment method, under accounts they own. We do not hold, front, or invoice media budget.

Ownership

On payment in full for the relevant deliverable, all right, title, and interest in work produced for a client transfers to that client. This includes editable source files, repositories, and documentation. Accounts we set up on a client’s behalf — domains, hosting, advertising, analytics — are registered in the client’s name from the outset and remain theirs regardless of whether the engagement continues.

We retain ownership of our own pre-existing tools, templates, and internal methods, and may reference completed work in our portfolio unless a client asks us in writing not to.

What is excluded

Unless a Statement of Work says otherwise, fees never include:

• advertising spend
• domain registration, hosting, plugin, font, and stock licenses
• professional photography and videography
• trademark attorney fees and filing costs
• third-party platform and carrier fees
• legal, medical, or regulatory review of content

Cancellation and refunds

• Deposits are earned when work commences and are not refundable once it has.
• If a fixed-fee project is canceled mid-stream, we invoice work completed to that point and hand over everything produced.
• Retainers may be canceled with 30 days written notice after the minimum term. Fees already paid for the current month are not refunded; service continues to the end of that period.
• If we fail to deliver something we committed to in writing and cannot correct it, you are refunded for that deliverable.

Regulated industries

We work with clients in regulated categories, including health. Clients remain responsible for the accuracy and regulatory compliance of claims about their own products and services, for any required clinical or legal review, and for licensing or certification their category requires. We will implement a named approver process where one is appropriate, but we do not provide legal, medical, or regulatory advice.

No other warranties

Everything we build is provided under the terms of the applicable Statement of Work and nothing else. Outside of what we commit to in writing there, we make no warranties of any kind — including no implied warranty of merchantability or fitness for a particular purpose. We do warrant that we will not knowingly build something that infringes a third party’s intellectual property rights; if that turns out to be wrong, the indemnification section below is your remedy.

Liability

We do not guarantee any particular business outcome — rankings, lead volume, conversion rate, or return on ad spend. Advertising platforms, search engines, and carriers change their systems without notice, and approval decisions are theirs. Our aggregate liability under any engagement is limited to the fees paid for the deliverable giving rise to the claim.

Indemnification

We will defend and indemnify you against any third-party claim that a deliverable we built infringes that party’s copyright, trademark, or trade secret, provided you notify us promptly and let us control the defense. This does not cover claims arising from content, specifications, or third-party material you supplied, or from modifications made after delivery by anyone other than us.

You will defend and indemnify us against any third-party claim arising from content, data, or instructions you provided us, your use of the deliverables outside what the Statement of Work describes, or your violation of these terms or the law.

This website

Content here is provided for information. Submitting the inquiry form does not create an engagement, and nothing on this site is an offer capable of acceptance.

General

This page and any signed Statement of Work make up the entire agreement between us on the subject — nothing said in a call or email overrides what is written. If a court finds part of this unenforceable, the rest still stands. Neither of us can assign the agreement to someone else without the other’s written consent, except we may assign it as part of a sale of the business. Neither of us is liable for delay caused by something genuinely outside our control — natural disaster, war, a platform-wide outage, that kind of thing. These terms are governed by the laws of the State of Washington, and any dispute is resolved in the state or federal courts located there.

Changes

We may update this page. The date at the top reflects the current version. Signed agreements are not changed by edits to this page.